*All forms of ID must be valid and used before expiration date. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Our standardterms of serviceapply. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. Call us at 1 (855) 754-6543 or get instant answers. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. BROADBAND DATA. The ACP is an FCC program that provides non-transferrable discounts on monthly broadband internet access services. Existing customers can also opt-in by replying to an opt-in SMS. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. Well be available any time you need help with your phone or your service. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. Veterans Administration benefits statement. Our standard terms and conditions will apply. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. They offer a free government smartphone and sim card depending on your qualification. M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . Be ready with your wireless account number, PIN or password, and billing address. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Data throttling may apply to users with very high levels of data usage. Lifeline plans and benefits may be maintained without enrolling in the ACP. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Our standard terms of service, including the Acceptable Use Policy, apply and are available here: https://www.entouchwireless.com/terms-of-service/. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. B10. Valid contact number which is neither number involved in the phone number change. Beginning December 31, 2021, EBB customers may switch their service plan at any time. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. EnTouch Wireless Get a free smartphone from EnTouch Wireless. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. International calling does NOT include text messaging, picture messaging, or video messaging. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. Offer not available for existing enTouch Wireless customers. Unemployment/Workers' Compensation benefits statement. Social Security benefits statement. Contact ENTOUCH - We track your lighting, HVAC and refrigeration around the clock so you stay informed. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message Only eligible consumers may enroll. Premium Channels; TiVo; TiVo Stream 4K; . A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. The ACP monthly service and device discounts are non-transferrable. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Customer's Account Number *. Customers may have one ACP and one Lifeline benefit per household. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). *Unlimited data does not mean unreasonable data usage. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Do not enter any dashes or hyphens. Pay your bill online Update your account information Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. For additional information about broadband speeds, visit, The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. If you want to apply for ACP service only, please call 888-294-9465. An eligible household is limited to one monthly service discount and a single one-time device discount. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Carrier on Customer's Account *. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of the International Calling Limitations, Terms & Conditions, or Acceptable Use Policy. B09. Yes! Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Video typically streams in SD (480p). FIND MY STATE Qualify For Lifeline Free Phone Service Find your state-specific qualifying information here! Please see the full Terms of Service for additional information. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Copyright 2022 enTouch Wireless All Rights Reserved. Limited Time Offer. enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! Create an Account Access and manage your account with ease, all in one place. Pick your new T-Mobile plan and phone, either online or in store. Offer not available for existing enTouch Wireless customers. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. Click the Edit account button by the email address whose password you want to change. Divorce decree or child support document. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. OFFERS MAY VARY BY STATE and service may not be available in all areas. entouchwireless.com/affordable-connectivity-program, Learn more about Lifeline and qualification, Click here to view the Paper Application options. BROADBAND DATA. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? Press Center; Join the enTouch Team; Contact Us; 1-888-610-1499; Internet. EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Build numbers are: B06. An eligible household is limited to one monthly service discount and a single one-time device discount. enTouch Wireless does not guarantee the speeds of the data services it provides. Notice letter of participation in a qualifying state, federal or Tribal Program. If you have any trouble, we are ready to help just dial 866.488.8719. Any inaccurate information will delay the port process further. The ACP monthly service and device discounts cannot be transferred to another household or individual. Your account number can be found in the top right corner of any bill or by logging into your online account. Enrolling with enTouch Lifeline cell service is easy! MyAccount is a website which allows you to maintain your broadband internet account. Click here to enroll today to see if you qualify! PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Budget Mobile was fine, but shortly after I had major problems with enTouch, which are ongoing. Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program; Received a Federal Pell Grant during the current award year; or. Promotional offers may be modified or withdrawn at any time. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Other terms & conditions may apply. The passcode is your 4 digit PIN. LITTLE ROCK, Ark.
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