Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, Read the instructions and follow the path. This check box will only appear if the ticket to which the note or time entry is being added is a problem ticket with at least one incident. The fields that do appear show the following differences: A Keep Current option is available and is the default. This object associates a Product entity with a PurchaseOrder entity. Also create Note/Attachment on # incident(s) (tickets only). Press question mark to learn the rest of the keyboard shortcuts. Service calls are instances of time, with specified start and stop times, that are scheduled to perform work for a Company. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Want to learn about upcoming enhancements? On create(), if InstalledProductID is populated, the InstalledProduct.AccountID must = Ticket.AccountID. Have an idea for a new feature? If selected, the text entered into the Summary Notes or Description field will be added to the end of the Resolution field of the ticket. The InventoryProducts entity is the container where you define inventory location, minimum and maximum stocking levels, and can see the summary of the product (Available, Reserved, etc.). This entity contains the attachments for the TicketNotes entity. The function of this entity is to describe the mapping of the Asset (Configuration Item) to the contract billing rule. and not visible to the API user when inspecting the Extension Callout on edit and when creating a new Extension Callout. If the asset is associated to an SLA, then use that ID. That InstalledProduct must also reference a Product that is EligibleForRma. Which actions can be performed on the entity. Click on the context menu bar to the left of the Standard category the, click Edit. This entity's purpose is to describe a modular component that can be added to any ticket or task. About an argument in Famine, Affluence and Morality, Redoing the align environment with a specific formatting. Notes can be searched and viewed from one place using the Global Notes Search, accessed from > Home >Search > Global Notes Search or > Reports > Other >General. Select OK to apply; Setup Extension Callout. The assets associated with Knowledgebase articles are recorded in this entity. window.open(uri); 5. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; /*]]>*/Want to tell us more? Tracks updates to any field except changes to the LastActivityDate, LastCustomerNotificationDateTime, LastCustomerVisibleActivityDateTime. For more information, refer to Notification panel. This entity describes list items added to a check list on an Autotask ticket or task. This entity contains attachments for documents in Autotask. This entity contains checklist items related to documents in Autotask. Autotask API Ticket Creation with PowerShell Does anyone have sample code for how to create a ticket using the REST API. This check box appears on task notes, ticket notes and both task and ticket quick notes and quick replies. Asking for help, clarification, or responding to other answers. This entity describes an Autotask Contract. Enable the Allow Ticket Creation Without Configuration Items option only if you do not track all monitored computers as Autotask Configuration Items. This entity contains attachments for the Tasks entity. Click on Service Desk/Ticket Categories. LastActivityPersonType values indicating whether the initiator of the last activity was a resource or a contact. A time entry allows an Autotask resource to enter ticket and task time (Labor) and general or regular time (non-customer facing time). If the ticket has no associated posted items and Ticket.AccountID is changed, any associated (non-posted) Contract, TimeEntries, or TicketCosts are set to Null, along with any Service or ServiceBundle items associated with the TimeEntries or TicketCosts. ProblemTicketID cannot = TicketID of a ticket that is already associated with a ProblemTicketID; that is, an incident ticket already associated with a problem ticket cannot become a problem ticket. This entity's purpose is to describe a reusable set of roles and work types that are excluded from the contract to which the set applies. This entity describes an Autotask SubscriptionPeriod. IssueType and SubIssueType are never required in the API. Have an idea for a new feature? var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; Is there a proper earth ground point in this switch box? function SendLinkByMail(href) { They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. If TicketType = ChangeRequest, ProblemTicketID cannot have a value. Refer to Running a global notes search. Some fields on Entities require an id to a parent Entity. Available in the UI only when the installed module is enabled. On entities like ticket, task, note, and to-do, the Description field is a core part of the data record. For example, when updating an entity, you may not be able to update all fields within the entity. The function of this entity is to describe the resources associated with a Company Team. NOTE When opened from the Ticket Time Entry dialog box or page, you can select the Internal Only check box. This entity's purpose is to describe a Resource - Role relationship. Refer to Forwarding and modifying tickets. Access to version 1.6 will deactivate in Q4 2024. The function of this entity is to describe the mapping of the contact to the contract billing rule. Where does this (supposedly) Gibson quote come from? This entity's purpose is to describe a cost associated with an Autotask Project. All text formatting and images will be lost. Each entity type object contains an array of properties that describe instances of the entity type. Can Query is not included because non-queryable fields are listed under a separate heading. If you open this dialog box or page from the Edit Ticket page, this check box will not appear. Find centralized, trusted content and collaborate around the technologies you use most. via the API and attached to the OnPlus Service Desk queue. If you edit a note or time entry that is associated with existing attachments, they appear in a separate Attachments section. This entity defines a user-defined field (UDF) in Autotask. This entity's purpose is to describe a multi-level approval record for an Autotask time entry. function SendLinkByMail(href) { Have an idea for a new feature? Refer to. This entity is only used by multi-currency databases. Other fields related to change request will accept values when Change Management is not enabled, but that data will not be available through the UI. From the main navigation menu click Admin/Features & Settings. This entity contains attachments for the Companies entity. update() is allowed on a Ticket with an inactive ContactID value if that value is not being changed, or if a new active value is assigned. The id value is set by the system and cannot be changed by the user; for example, if you attempt to specify a value for the id field when using the POSTAPI call, the create will fail. Head on over to our Community Forum! A cost is a billing item for products or materials. This entity contains the attachments for the TaskNotes entity. Everything else looks correct! A company's category determines the layout of the entity's pages, which fields are visible, and which picklist options are available. window.open(uri); Provide feedback for the Documentation team. } This entity contains the records for the Deleted Ticket Activity journal located in the Autotaskapplication at >Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. This entity's purpose is to describe a Quote in Autotask. } The integration uses the Autotask Web Services API for automatic ticket creation in Autotask. All users can view attachments they uploaded. On the Note dialog box or page, this check box is missing and the attachment inherits the setting of the note. This entity contains the attachments for the ProjectNotes entity. } It shows the Task Number or Ticket Number, Task Title or Ticket Title, and Company fields, plus the quick copy icons. On update, a TicketCategory cannot be updated to another TicketCategory that is inactive. What could be the reason? I am new to autotask. Tickets where Type = Service Request cannot be associated with a ProblemTicket ID. 2. If a form template uses a value or provides content that is not allowed in a field by the category or the user's security settings, the field will not be updated. For example, 'T20200615.0674.'. This entity describes an Autotask Quote Item. This entity is only used by multi-currency databases. The function of this entity is to describe the tax rate charged to a customer for specific goods or services purchased in a specified tax region. A ticket can have additional assets even if there is no primary asset. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? Refer to The Rich Text editor to learn more. It will not appear on the New Ticket Note or New Ticket Time Entry form. This may be a difference between the SOAP and the REST API, but on SOAP new tickets require the id to be set as 0. /*]]>*/Want to tell us more? 'Mine + Accounts' will be treated as 'None.' A Contact is an individual associated with a Company. This entity's purpose is to describe a currency available for use with the Autotask multi-currency installed module. This entity describes results and information for a survey generated by Autotask. Button bar Header Task Status or Ticket Status General Quick Notification (Notify via "To") Quick Ticket Edits (tickets only) Add New Attachments Attachments The Notification panel Adding a note to selected tickets All fields are read-only. To learn more, refer to our AutotaskRESTAPIcalls >Timestamp format article. ConfigurationItemSslSubjectAlternativeName. This entity describes an Autotask Ticket. Please open the solution (the C# one) in Visual Studio and work with the sample code there. An allocation code represents one of six billing item categories: Work Types and Internal Allocation Codes (. ChangeInfoFields are available regardless of whether they are Active or Inactive. This entity's purpose is to describe a modifier for a given Work Type BillingCode. Although the data will remain intact and will be reportable, it will not be viewable in the ticket in Autotask. This entity's purpose is to describe a group of Service entity items that are priced and billed as one component of Recurring Service type contract. This entity contains SSLSubject Alternative Name (SAN) records associated with the ConfigurationItemsentity in Autotask. Create Tickets in autotask using REST api in python Ask Question Asked 7 months ago Modified 7 months ago Viewed 145 times 0 I am new to autotask. Want to talk about it? The ticket category controls which fields appear here and in what order. This entity contains the categories that hold Knowledgebase articles in Autotask. For example, when creating a Ticket Note you must supply the id for the Ticket that the note will be associated with.