Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. All rights reserved. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. . We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. change your appointment later if you need to. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Discretionary Loans Information (PDF, 86.6 KB). If you are dissatisfied with the service you have received, you should contact the relevant department. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. The number of organisations that expressed interest in the tender. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. All rights reserved. Services available to private rental tenants in Crawley, including grants and loans. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. How to rent one of our 5000 garages or outside storage cupboards. If the repair is an emergency, you should call us immediately on 01709 336009. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. A stopcock is a valve for turning the cold water system in your home on and off. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Analytical cookies are used to understand how visitors interact with the website. Our staff will not carry out works where children are unaccompanied. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. You can request it through your 'My Housing Tenancy' online account. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. four in a bed contestant dies. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Housing repairs. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Buying a council property. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Fire safety information for your council house or flat. Homelessness prevention work. Telephone: 0300 1113000. . This cookie is used to store the language preference of the user. Services for our tenants, including rent, repairs, new homes and managing your tenancy. For further information and guidance see Bogus callers and phone fraudsters. Necessary cookies are absolutely essential for the website to function properly. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. This category only includes cookies that ensures basic functionalities and security features of the website. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Council tenants. Council housing in Crawley is a mixture of flats. Report a repair online for your home. Telephone: 0300 061 0614. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. You can report all repairs, including gas and water, using our online form or on 01293 438111. 26 January 2021. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Crawley Borough Council. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Outside of office hours the number above is for. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. Necessary cookies are absolutely essential for the website to function properly. We value all kinds of feedback. If it is an emergency and you do not let us in, we may force entry. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Help with preventing and tackling damp, condensation and mould in your home. Content and site Copyright Crawley Borough Council 2020. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Tenant and Leaseholders Housing Repairs Review questionnaire. If necessary, they will arrange to remove or seal it (through our repairs team). If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Last . Corporate purchasing card services for the London Ambulance Service. You may have to leave your home if major works are needed on the building. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. LinkedIn sets the lidc cookie to facilitate data center selection. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Fire safety All properties should have fire alarms fitted and serviced regularly. The Housing Repairs service is critical to our tenants and leaseholders. It is usually found in your kitchen below the sink but not always. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Your council must find you somewhere to live while work is carried out and pay for the cost of this. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Crawley Borough Council. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. Exchange Tower List First. We will take firm action against anyone who does not allow access for this. It affects one person or a group of people and requires a response. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. To make sure your home is a good working order, we plan buildingmaintenance. These cookies will be stored in your browser only with your consent. This means that your home will be clean and in a state of good repair. They are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Sheltered housing and extra care. Content and site Copyright Crawley Borough Council 2020. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Home. Visit us. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). We are committed to dealing with all complaints equitably, comprehensively, and in good time. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. null. Coventry E14 9GE Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Council tenant rights and responsibilities; Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Our team works to improve housing conditions for tenants renting privately in the borough. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Dont worry we wont send you spam or share your email address with anyone. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. If you are a council tenant, we can take care of some of the repairs to your home. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. Please use our online form to request a. Hotjar sets this cookie to identify a new users first session. Dealing with a complaint is usually a straightforward process. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. These include: You might need your councils written permission for work you do. Failure to do so could give you grounds to make council house disrepair claims against them. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Crawley Homes has implemented a new housing IT system. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. We can help make it easier and more accessiblefor you to live in your council house. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area We will attend within 4 hours to make the situation safe. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. You should get several weeks warning of any work needed. This category only includes cookies that ensures basic functionalities and security features of the website. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Hotjar sets this cookie to identify a new users first session. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Request a FREE property inspection to find out how much your claim is worth. More details are in our Complaints policy. Home Housing Housing Search our site Search. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. If you are not a council tenant, please call our contact centre on 01293 438000. This site is powered by Granicus. Crawley Borough Council. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Introductory tenants are usually limited to minor improvements like redecorating inside. If you are a tenant, please report your non-emergency repairs online. Content and site Copyright Crawley Borough Council 2020. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. If so we can help you claim compensation on a NO Win, NO Fee basis. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. London Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Somers Orchard - former Horatia and Leamington Houses site. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. List. This contract is for the payment solution for a range of goods and services with multiple providers. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. These cookies will be stored in your browser only with your consent. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. You also have the option to opt-out of these cookies. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. These cookies do not store any personal information. 02 victoria warehouse manchester. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. *Working hours: * 37 per week. . YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Copyright Andy T - 2021. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Requesting online means you can: make your request at any time of day or night. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. A common problem that arises in many homes is condensation and mould growth. Services available to private rental tenants in Crawley, including grants and loans. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. You can also claim compensation for the damage that has been caused during repair work. Search. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Crawley Borough Council Report to Overview & Scrutiny Commission . All rights reserved. The latest news in your inbox every week. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work.