StubHub's sole discretion (unless a refund is required by law)." 24. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Unless you want a refund)." SBNation.com. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Stated performance for THIS DATE, THIS EVENT, is canceled. . Then theres the question of the legality of the move, beyond any ethical shortcomings. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Kimmel says, legally, companies cant just change the rules due to COVID-19. 505 North 20th Street But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. But these are unprecedented times.. In March of 2020 t If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. All Rights Reserved. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Viagogo refused to refund her . Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. * 21+ (19+ CA-ONT) (18+ NH/WY). The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. What are the consequences if I dont comply with these health and safety policies? "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. Open the SeatGeek app. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. If you don't, we may cancel orders and charge you as provided in our User Agreement. If the event is canceled and not rescheduled, you will get a refund. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Through it all, Marketplace is here for you. Followhim on Twitter at @ProofHearsay. Its no longer giving refunds, just coupons. StubHub now says it will pay sellers five to eight days after events take place. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. 2. The agent will be able to grant you a refund if your scheduled event has been canceled. Refunds will be equal to the original purchase price. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Not surprisingly, this new policy has been heavily criticized. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Events that were postponed or rescheduled wont be refunded, Fowlks said. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Offers may be subject to change without notice. Set your price or use our recommended price and tap List tickets. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. It had already been disbursed to the sellers. c/o National Registered Agents, Inc. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. StubHub is based in San Francisco. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Farley said refunds should be a piece of cake. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. StubHub owed him $111.36. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Lindsay is the author of this solution article. It was a waiting game until March 30. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. This material may not be published, broadcast, rewritten, or redistributed. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Theyve only suspended them. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Date of experience: 20 January 2023. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . Jackson, MS 39216 The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. / CBS New York. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. If sellers had events canceled, StubHub would. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". StubHub will refund your money if an event is cancelled or moved. Tap Tickets in the navigation bar at the bottom. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Yes Sorry we couldn't be helpful. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. By choosing I Accept, you consent to our use of cookies and other tracking technologies. 2023 Minnesota Public Radio. How are others in the industry handling this? Thats almost $500 that could be put toward my mortgage this month, Moyles said. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Suite 1800 Financial Center Required fields are marked *. If you sell they will reduce or waive the sellers fee. We will process the refund to your original payment method within 5 days. Market data provided by ICE Data Services. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. The NHL suspended its season March 12. Prefer a cash refund instead? The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. | NY Call 1-(888)-364-3065 |NYC Health Dept. If these are not available, you will likely get a full refund. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. At regular volume, we can afford to take that risk. Re: StubHub Notice of Dispute To enjoy unlimited access to our journalism, subscribe today. Reply from StubHub UK. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. In part, thats why theres all the angst. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Learn more about disclosing health and safety requirements on your listing. He immediately requested a refund. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. We certainly hope they do. Fax: 205.328.7234, 603 Duling Avenue StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . Sucker punch in OVC tournament leads to 3 ejections. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Unfortunately, as our complaint alleges, StubHub is breaching its . These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Customers complained to the press and filed lawsuits. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Community Rules apply to all content you upload or otherwise submit to this site. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. StubHub is offering the retroactive refunds now because the live events industry is opening back up. That guarantee is a promise you'll get your money back. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. But these are unprecedented times.. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Fax: 601.707.7913, 1 Timber Way However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. We rely on your financial support to keep making that possible. Postponed events may not be eligible for refunds. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. 21, et. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. But StubHub simply cant afford to play the role of banker. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. You can apply this coupon toward multiple StubHub events in the same currency. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. 2023 Fortune Media IP Limited. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Call 1-800-GAMBLER. All Rights Reserved. Please enter valid email address to continue. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. And new figures show more than half of ticket holders still haven't gotten their money back. Your donation today powers the independent journalism that you rely on. After a canceled event, StubHub charges the seller for the amount collected. In the past, cancellation prompted a full refund from the online ticket broker. Join us for a free, virtual event for International Women's Day on March 8! What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Marketplace is a division of MPR's 501 (c)(3). Terms at draftkings.com/sportsbook. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Now, the company is the subject of two class action lawsuits And StubHubs award-winning customer service is on standby to help with any issues or concerns. The fired Google engineer who thought its A.I. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. The firm does it on contingency, so you dont pay a fee. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. The credits are valid through the end of 2022. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way.