2. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! You also can keep the old installer files like Hue Sync Apps on your computer. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. All you need to do is set up a new entertainment area on your smartphone. We and our partners use cookies to Store and/or access information on a device. Everything that happens on scenario 1 happens here. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. However, whether its the app or the physical box, both systems are known to have some issues during connection. POWER ON AUTOMATICALLY. Additionally, it may be worth contacting Philips Hue Support. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. 1 Home Entertainment Tech Resource. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Then the out/tv from the Sync box runs to the tv. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. 2018-2023 Signify Holding. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Do Smart Plugs Catch Fire? Is your Hue Bridge connected and added to the Hue app? Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. All rights reserved. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. For a better experience, please enable JavaScript in your browser before proceeding. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. And the Hue Sync Box connects to your router (via Wi-Fi). I am using it daily here and like it a lot. (6 Safety Tips). What is the problem? Download the Hue Sync mobile app from the App Store or Google Play Store. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. So you should consider a couple of things like your WiFi connection. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . All postings and use of the content on this site are subject to the. You may have an access point or two within your home if you like to use smart home devices. All you need to do is connect the HDMI port to the primary slot in your TV or media system. This is a very troublesome problem. They release a new version constantly, you can see. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Uninstall both Hue and Hue Sync app and reinstalled them. Continue holding the BIND and EJECT buttons for 10-15 seconds. Press J to jump to the feed. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Any help appreciated.Seems to drop the connection every twenty minutes or so. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Scroll down and tap on "HomeKit". You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? I got the same issue. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Seems like after the last box update nothing is working it's been a while now. Wait 30 seconds. Enter the password for your Wi-Fi network when prompted. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. Yes I've tried everything you mentioned on your comment. With each update, new release notes are published so that you can keep track. Aug 22, 2020 6:17 AM in response to ShYnNoK. Mine was turning off using HDMI out 2 on my Denon. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Yes, *Image on the television? This method has helped many people solve connection issues. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. Or experience the music that you are listening to transports you to a different universe? Users are divided on this particular feature. APs are also best used for devices that dont require a 100% reliable internet connection. There are applications that claim to work on Smart TV's with this box however they do not work . But you will still have some connection issues. I have these issues as well. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. They recommended I change the cable between the Sync Box and my TV. However, it just supports 60Hz inputs currently. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. 4. When one is found, tap. Can It Support Both?! Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: 4K does not work, yet. You also need to install the new Sync app on your PC or Mac. For that reason, you should always make sure that the WiFi signal reaching the system is strong. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! User profile for user: How does this all work? Hue uses these connections to create their surround lighting experience. Delete Appdata files, it will be repopulated. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. When the connection is confirmed, tap Search. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. If the AP is the reason that causes the connection issues, so how to fix it? There are two of the biggest problems for it. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Now you can try to downgrade back to the previous version. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). This wont harm your app or connected devices. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . Apps are complicated pieces of software. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? If possible, we would also recommend updating the Philips Hue TV sync box. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. I think almost everyone will like to watch movies, listen to music and play games. Turn off Dolby vision when using sync box works. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. 2018-2023 Signify Holding. You are using an out of date browser. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Create an account to follow your favorite communities and start taking part in conversations. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. I have no problems with any other device . It should display a wide range of folders for apps installed on your device. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Especially smart apps that need to maintain a near constant connection with several devices at once. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. If you havent done that yet, first install your Hue Bridge. Very happy!! It was the only thing that worked for me after hours of trying. Refunds. 1-800-MY-APPLE, or, Sales and Hello, I am James Beetie and I am a bit of a self-confessed nerd! tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Please note that all comments go into a moderation queue (to prevent blog spam). A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Lets go through some of the most common bugs and how you can fix them quickly and easily. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. These devices allow you to have your Hue smart lighting react to music, movies, and video games. For many users, the Hue Sync Box should be ready to use right out of the box. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Enter the password for your Wi-Fi network when prompted. Looks like no ones replied in a while. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Many technology companies like Philips often release new updates for their hardware or software. I will list some issues to see if you have had them. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Dolby vision wont work correctly on my 2016 LG Oled C6. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. 8. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. Lots of users have reported that they have various issues with the Hue Sync Box. Im looking to get into Hue lighting for the first time to go with my PS5. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. User profile for user: Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Open the new finder window, then click Go. For some problems, it is difficult for you to find solutions online. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Apple disclaims any and all liability for the acts, Both the new app and the new physical device have some issues that users are currently working out. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. No response from them. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. The system is composed of two standalone units, which are an app and a physical box. , you may have some common issues with it. I found that many users have connection issues with their Hue Bridge. Got it as a gift in December, and have been using it ever since. Can It Support Both?! PLease see my previous comment for more details. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Hue uses these connections to create their "surround lighting" experience. Open up "Settings" on your iOS device. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? I run my Xbox One X through the the play sync box and it supports. Learn more about brightness. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Good question. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. This folder will have sub-folders for each application. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Is this normal? There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. company number 03997482, registered in England and Wales. Navigate to the HueSync folder (Roaming or Local). It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. If you have not created one, you can do so in the Hue app. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Who knows? Smart Home Point 2019-2023. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. My Nvidia shield pro works brilliantly . 3. Website copyrighted Smart Home Winner 2021-2023. So almost every software or App will release patches for the upgrading. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. I'm on the fence about the Sync Box and am looking to be convinced by some owners. Additionally, software problems are typically more common and may require several steps to fix. Manage Settings Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Similar to the previous one, this one is also easy to solve. This is because more users prefer the app over the box. only. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. The Hue app is the central control for all of your Hue devices on your smartphone. Ver ms detalles. I have a 4K Apple TV and a Sonos Arc. ADD UP TO 10 LIGHTS. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. The images are in Dutch and have not much meaning other then . It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you are unsure about installation, refer to the manual that came with your Hue sync box. I am using a DisplayPort to HDMI cable. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. (2 ways), Are Philips Hue Bulbs Bright Enough? Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Press the button on the Hue Bridge. Your Hue lights can now sync to those while the signal is passed through to your TV. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Optional: Pair a TV remote to the Hue sync box. Ive fixed it. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Copyright 2000-2023 M2N Limited E. & O.E. Name the HDMI inputs. However, how to do if the method doesnt work? These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Sometimes goes off unexpectedly then has to be synced again. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. This guide will tell you why your Hue Sync has connection errors. Losing Signal While Using Secondary HDMI Ports. Great article. Philips Hue Verified account @tweethue. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Many users tell me that their app would be lost connectivity once per hour. Go hands-free with voice Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. The app will immediately begin searching for a Hue sync box. This is a pretty glaring problem. When the connection is confirmed, tap Search . In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. The last step is to install the new Sync app on your Mac or PC. The gradient strip is definitely a big improvement over using just the light bars. The Sync Box supports HDMI. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. I have the same problem if I use apple TV straight to the TV.