That alone was amazing to save us from waiting on hold. Our driver wore a mask and we did too in the enclosed space. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. COVID Safety: We are vaccinated, so felt safe traveling. Other than having disposable mask included in the room, nothing has changed. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. We actually never ran out of anything. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. Too many photo ops to mention!The meh.Food. Daytime Activities Only two of the pools are heated and these are only heated in the Winter. He made it so fun! Room: We have done all level of rooms in the past and there is not a bad room in the resort. There are several restaurants and none disappoint. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. A comment about the blue pool floats, please don't hoard them. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. #1 of 10 all-inclusives in Puerto Morelos. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. COVID Safety: We are vaccinated, so felt safe traveling. We were there for three glorious weeks January-February 2023. We also noticed that there was a large volume of staff working throughout the resort. Its a simple fix I will remember for all future trips. Prices are the average nightly price provided by our partners and may not include all taxes and fees. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. Please see our partners for more details. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. The resort is beautiful. It would be nice to have some fans to help with sweating, but not that big of a deal. A traditional French-style eatery serves up some really well-done dishes. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. The housekeeping team was super-efficient. Overall the room was nice if not a little bit dated. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. Own or manage this property? Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. The other pools were pretty much the same temperature as the air around us. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. We were very keen to do this, but could never get a spot on the tour. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants If you stay in an Excellence Club room the bottles in your room are upgraded to premium spirits. If youre into premium spirits and liquors and plan on drinking a lot of these then the Excellence club might be worth it. The resort is right beside the beach town of Puerto Morelos. Cancun. . There is so much to do at this resort. Six meandering pools wind through their grounds. Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. The customer service was unmatched. The focus is on keeping you safe. Secrets resorts All your questions answered! The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area This is the first time pool temperature has ever been a problem, and is likely related to the low levels. That works for most people, but we go on vacation to away from the world. The staff was absolutely incredible. Other than requiring masks the Cancun airport was operating like it always has. Thousands of family travelers come here for their sun-soaked holiday each year. Also, the liquor choices are really bad. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. The food and the atmosphere at Flavour Market were very good. The driver was friendly and spoke good English. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. I'm looking for some suggestions of places to play, and the. Lock in the lowest price from these sites. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. We recommend going around an hour before the tour commences to get on the tour. The standard and variety of food on offer was really top quality. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! We recommend calling ahead to confirm details. They were lower than usual, especially the lazy river around the spa. The main steakhouse in the resort was pretty underwhelmed by this offering. I thought that would annoy me, but it was not an issue at all. Please, receive our warmest regards from The Excellence Collection. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. Its authentic Mexico and well worth a visit. 24,051 reviews. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. Review. By noon, it's no longer refreshing. The Margaritas were definitely the highlight of this restaurant. by Adrian updated October 11, 2022, 7:10 pm. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. Pool rules say you cannot take them out of the water, but everybody does. When we stayed we were in Junior with a rooftop plunge pool. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. We estimate they took away about 25% of the pool chairs and restaurant seats. Are there opportunities to exercise at Excellence Riviera Cancun? All of this was done outside what I consider normal business hours. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. Javier was one of the best. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . The staff is friendly and fast. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. Juan at the martini bar is the best bartender. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. If you go to dinner earlier, the wait will be short or nonexistent. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. The cuisine has so much variety, the drinks are made to the standard you expect. We liked it so much we ate there three times over our ten-day stay. The GoodThe staff at ERC are nothing short of amazing. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. At Excellence resorts, there is a wide range of rooms on offer. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. I would certainly recommend this resort. Please, receive our warmest regards from The Excellence Collection. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. As the water is pretty choppy. The service, the food, and the atmosphere around the resort were top quality. The. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. The commute from the resort to the airport also took over an hour due to traffic. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. The Mile Spa is a solid offering. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. We made our way down to the beach every day around 11:00, and had no problems finding chairs. This category only includes cookies that ensures basic functionalities and security features of the website. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. And here is the next complaint in our review. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. Until this trip our phones spent most of the time in the room safe. Is it safe to get a taxi from Cancun airport? 2 This expert agency provides consulting, auditing, and training in the most exacting health standards throughout all hotel departments. Things such as tribute acts, traditional Mexican performances, silent discos, and Karaoke are put on. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. The resort has a couple of adult only pools and a beach area which made the experience amazing. Be prepared to pay for the experience though. Airport - Arrival was quick and easy. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. Plus, makeup and hairstyling for the bride. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. It has been a pleasure hosting you and we look forward to seeing you back soon. We also use third-party cookies that help us analyze and understand how you use this website. Which popular attractions are close to Excellence Riviera Cancun? You are surrounded by breath taking views, lush gardens, amazing architecture. Please, receive our warmest regards from The Excellence Collection. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Contact us for more information and details about the packages and options available. We appreciate all of your hard work in ensuring our vacation was top notch. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. The sand was piercingly white and the ocean had turquoise colors to it. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. Also, the tequila options are a joke. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. The swim up suites are perfect. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. Taxes and fees that are shown are estimates only. Also, the water was way too warm for almost all the pools. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. The oldest country in the Americas. Gonzalo literally made every activity fun. The front desk already had our test scheduled based on our departure time when we checked in. It has TVs all around the bar and has a nice selection of beers and bar food options. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. If you have been to an Excellence resort before these restaurants will be familiar to you. Come together, come alone, regardless you will have an amazing time. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . Its a really strong drink offering. There is a golf course located right next to the resort. Usually there are more floats out of the water than in the water. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. SPORTS & ACTIVITIES The building could use some maintenance. The pork was so succulent and delicious. Located in the Riviera Maya region of Cancun. The french Chez Isabelle is supposed to be their nicest restaurant but. There are really only a handful of features that we see real benefit in. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. The resort has everything you could imagine for a relaxing getaway. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. Spice was the best meal we had there. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. Check-in time is from 3 pm onwards, while check-out is at 12 pm. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. Ensuring proper protocols are in place. Please, receive our warmest regards from The Excellence Collection. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). Lastly, bring lots of smaller bills for tips! Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. The club lounge is basically a private bar/restaurant area that is open all throughout the day. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. A. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Already have reservations to return again. When choosing an all-inclusive resort I think the food is the most important element we look at. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. The level of service and attention to detail was unparalleled. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. 18 km From Cancun International Airport. Yes, dry cleaning and laundry service are offered to guests. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. Again this course is on the premium side and can cost up to $300 for around. The food was up there with some of the most authentic Indian eats we have had outside of India. We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, however, it has taken us by surprise how much we have had this year. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer.