Swipe or insert the card properly to proceed with the transaction without removing the card till the transaction is complete. 2015-08-27 00:00:00. 1792 0 obj Sometimes its seen that the USB port is not working or fails to detect the cable. -Remove any empty paper roll. Test a transaction to make sure it works (processing instead of dialing). When the Terminal Mgr Edit G1 CONNFIG.SYS comes up, press enter. This error is almost always caused by a noisy phone line and can strike at any time during the download process. If it does, enter the factory default of 1-alpha-alpha-66831 and proceed as planned. hbbd```b``A$ Z"y"`51`5"Z 3Dr8`g0[( !D_Ai+6&D$E&m| 2 T{9&00a?o 61 If pressing 0 does not load Comm Server, try every other button on the keypad. Orbital Virtual Terminal helps you to manage online, telephone, or mail order payments. Check for the clerk server status and re - try the transaction. Wait until the Commserver screen appears. 28 Sept 2016 User Manual. From payment processingto foreign exchange, Chase Business Banking has solutions and services that work for you. Then restart the terminal and run the summary report again. Transaction has been declined due to the card is removed while the transaction in progress. Inspect the application list for programs taking up unnecessary memory noting how much memory is left on the terminal and the group number (1-15). Use any other PIN that is not used for previous four times. To get the value, press 0, and after that, press enter button so that you can save the parameter. - The receipt will print and the Void is complete. This can be with all types of transactions like: wrong invoice number for void transaction, Refund, Reversal, Batch empty or Unadjusted Tip transaction not present scenario, Cashback, Advice, Report Generation transactions if record is not available for particular paramater/ID. a 9 to dial out, usually for new setups), You can add a pause (PABX for legacy terminals) to get around a pause or beep before the dial tone (Quick Setup>Phone>View) See instructions below: Adding PABX Code, Turn on/off Blind Dial (Quick Setup>Phone>View). Press Cancel key, and then proceed with the card (PAN) number entry. If your getting Connect Failed, TCP/IP Failed or any sort of IP connection errors, check for CommServer. Transaction has failed because the message type mismatch has occurred. Key in the password: Press 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then press the green Enter key. Contact Technical Support for assistance. So, lets jump straight to it. If this error message repeats, escalate issue to Technical Support for investigation. The configuration parameter is mentioned below: A prompt is displayed to capture the manual card entry details from the merchant. 5 Reasons to Update Your Business Operations, Get the Best Sleep Ever in 5 Simple Steps, How to Pack for Your Next Trip Somewhere Cold, Manage Your Money More Efficiently in 5 Steps, Ranking the 5 Most Spectacular NFL Stadiums in 2023. Transaction has been declined because the card not swiped or inserted properly. Manual Entry you can key the card number into the machine in the event that the card or card reader does not accept the other transmission methods, however, this could cause the transaction to downgrade and incur a higher interchange fee. Phone for authorisation, Card acceptor call acquirer's security department, Refer to card issuer's special conditions, No account of type requested. Transaction has been declined because the merchant is not supported. After that you will get a keyboard locked and yes and no option. If the change in ZP value still produces the same error message, then go into the Edit function of the Sys Mode menu of the applicable group and manually add two (2) new *Z variables to the download configuration as follows: *ZR = 6 and *ZRESP = 16. Press the F2 button and the No answer will be selected. We have discovered a technique that sometimes works. If so, try to remove(bypass) the splitter/DSL Filter and connect directly to the phone jack. Check for the clerk server status and re-try the transaction. If the paper roll is not properly placed in the terminal then it wont be able to print it. You can use this terminal to process over dial up but if you require Ethernet connectivity of the loyalty program, send the terminal back for repair or replacement. Manage Settings I was hoping to have a solution to present rather than an issue. VoIP lines can be problematic for both downloading and transaction processing. Transaction has been declined due to the card swiped or inserted is not initialized. VERIFONE VX 520 HOT KEYS Plug the other end into your router, modem or Ethernet wall jack. Press Enter key to re-try with the previous transaction in scope. Press and hold the green Enter key to restart the terminal. Visa has extended the EMV key's expiration date from 12/31/2015 to 2022, and the terminal must be updated. How to manually key in a sale (card-not-present transaction). Document Type. Getting a VeriFone EMV Vx520, FD55, Vx510, Vx570 CAPK expired error message? I'm not sure. Check to make sure the phone line is securely connected to the phone jack on the terminal and the other end is securely plugged into the wall and not going through a splitter. Buy or plug your VeriFone terminal into a Wi-Fi Range Extender directly instead of direct connection to the cable modem. %PDF-1.6 % We have talked about quite a lot of mostly witnessed problems of the Verifone VX520 and their possible measures that you can go with. -Access the printer roll by pulling the release on the top of the cover. PLEASE NOTE- The Admin Password may be required in order to update the date and time: Instructions for changing the date and time in your VX680 terminal are as follows. Transaction has been declined due to number of password entry tires exceeding the configured limit. Transaction has been declined due to failure of the Token authorisation. Press the * key. The correct tech support number as follows: If your MID begins 5353 or 9305 - (800) 847-2737. Transaction has been declined due to the card swiped or inserted is not personalized. -Tap the touchscreen to select the Report you wish to print. In some cases, the merchants credit card processor disables the manufacturers default password and changes it. Reboot the device and the problem should be solved. At the end of every successful batch settlement, a settlement report automatically prints from your card reader - you should review any settlement printouts to confirm the batch settled successfully. Press Enter to go to the main menu. How to troubleshoot a Verifone terminal communication error? - Press Yes to confirm. Please have your merchant ID available for identity verification purposes. JP Morgan Chase Bank, N.A. Authenticate and tap/re-submit authorisation again, Acquirer requested SCA action not supported, Does not fulfill AML (Anti Money Laundering) Requirements, Transaction type not permitted for offline processing, Authorisation order (recurring payment) revoked. Helpful External Articles. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. If its still there, call a professional. Service Provider Simulator Reason codes for API transactions Last updated: 19-Sep-2022 Download as PDF The following table describes the reason codes for failed, declined, and successful transactions using Verifone APIs: Rate this article: Download as PDF Open up the black-colored tab of the terminal. If the error message still persists, go back into the Edit function of the Sys Mode menu of the applicable group edit the new *Z values as follows: *ZR = 3 and *ZRESP = 10. To solve this problem-, What to do if you run out of papers for your VX520? Transaction has been declined because the message type mismatch has occurred. It is because there is a fault on the power supply board of the decoder, most likely a bad capacitor, c10, and c11. -Gently pull the latch located on the bottom of the card reader to unlock the paper cover. Transaction has failed because the card configuration has failed. (This problem is the same as the VX520 Not Printing problem. Is it a Static or Dynamic(DHCP) IP address? (In quick setup, go to Phone>View>Press Edit on PABX and add the comma>Exit). We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. -If the paper advances from the printer during transactions but is blank: The PAN number and its length is validated against the configuration. Close the case, rip off the extra paper and you are good to go. Try rebooting your router and/or terminal. The CC processor needs to program an authorization key into the file build profile allowing gift and loyalty programs to be successfully downloaded. Download the Verifone Windows Unified Driver. During the unzip process after download, if the terminal returns FILE AUTHENTICATION ERROR either once or multiple times, it is likely the terminal has been signed by the processor who originally ordered the machine. Transaction has been declined due to the card used for the transaction is blocked. -Press [F2] to search for authorization-only transactions. Confirm that the credit card terminals amber and green lights are active (illuminated). Then retry the download. Recheck accuracy of ZA and ZT download values and contact Technical Support for assistance. % -If receipts are not printing and a "no paper" error displays on your card reader: (Your options available depend on the set-up of the card reader.) When you are prompted for the password and enter the wrong password continue pressing the green ENTER button repeatedly a few times and observe whether the screen prompts you to enter a new password. Transaction has been declined. 1824 0 obj Transaction has been declined because it is already voided. - Follow the screen prompts to search for a previous transaction. Parent transaction is not present in the current batch Now, grab a paper roll and insert it making sure its on the right side. Chip cards contain the issuers private keys which need to be verified by the card issuer's public keys during online authorization requests. endstream endobj 20 0 obj <>stream Page 19: Shift Summary Report. HW[s~. Transaction has failed because pending settlement needs to completed. Transaction has been declined because the terminal id mismatch has occurred during the initialisation of the terminal or reset of terminal to default settings. You can clear the RAM and FLASH from the GID that you downloaded the application. CODE DESCRIPTION POSSIBLE ISSUE ESCALATION 01 Refer to card issuer Limit available exceeded Bank 02 Refer to card issuer, special condition Refer to special conditions for card issuer. If you do see COMM SERVER listed anywhere in the group table, try re-installing it. Transaction has failed by the operator (admin) by pressing the Cancel button. 0 So, if you ever come across these kinds of problems, make sure to get to an expert as its troubleshooting is complex and requires professional knowledge and skill. QUICK REFERENCE GUIDE | VERIFONE VX | 5 Back | Forward 4 | VERIFONE VX| QUICK REFERENCE GUIDE | Table of Contents VX 520 HOT KEY FUNCTIONS OPERATING YOUR TERMINAL Press the hot keys beneath the display to navigate your terminal's menus. Refer to RGA VeriFone Vx 570 Money Order Training Manual 10/26/2012 Shift Summary Report VERIFONE DISPLAYS: ACTION Op reports Press the <F2> button to the right of the Reprint words "Shift Summary F2". How do I fix Verifone connection error? Which card types will my terminal accept? Corresponds to Visa's, SCA Exemption Soft Decline. Global Payment Application Trouble Shooting Guide -1 Tip Can be adjusted infinitely; 0 disabled; greater than 0 number of times TIP can be adjusted. To fix that-. Error/decline codes 04, 07, 41, or 43 "Hold Call" or "Hold Card" Description What does error/decline code 04, 07, 41, or 43 "Hold Call" or "Hold Card" mean? Copyright 2023 VeriFone, Inc. All rights reserved. Follow the call menu promptings for Technical Assistance. Please contact us. - Follow the prompts to locate the transaction. Transaction has been declined due to failure of the MAC validation. Do the settlement transaction to complete the pending settlement. If necessary, you can press and hold the [3] key to feed the paper. Seeing an error message on your card reader? Save time every month with recurring payments. Tap if the customer has a contactless payment instrument, such as a contactless card or a mobile wallet on a smart phone, then they should tap or wave it directly over the card reader's display screen. Now, plug in the other edge of the ethernet cable inside a port that is open and numbered on the router. You can reload the modem profile to check whether it works, and the problem does not exist anymore. VeriFone Vx520 Communication Troubleshooting How to Repair Vx520 IP Connection (Video) - Press F4 for exit and be sure to save. VeriFone's new, future-proof repayment acceptance systems feature:. Press Cancel until Restart displays, then using the number pad press the option that correlates to Restart to return to the idle prompt. -If you are going to use an Internet connection, plug one end of an Ethernet cable into the card reader's Ethernet port, which may be labeled as "ETH" or "10Base-T." (These cables are very common and are technically named "Cat5 cables.") VX520 Is Not Starting This problem is mostly known as the "reboot loop" problem. -Press [F2] to search by account number. Firstly, you have to open service menu. Transaction has been declined due to the unavailability of Legacy Protocol support. You can troubleshoot it with a simple search using ourError Message Help. Enable to PIN reset option and Press Enter key to do the PIN reset transaction. Press STAR to return to root menu with the date and time and press 4th (last) purple button from the left and select Summary Report. This value is the correct serial number. If you getDNS Lookup error, it cannot connect outside of the network, try troubleshoot and repair within the diagnostics menu. ), When you try to run or perform a sale, the terminal will show you an error sign saying the keyboard is locked. Help manage cash flow fluctuations, expand into new markets, or finance accounts receivable. 1794 0 obj Contact Technical Support for assistance. If the error message still persists after repeated attempts, and you're trying either a VMAC or COMM SERVER download, change the ZP value from 18662151228 to 18172516917 and retry. Transaction has been cancelled because the configuration is not valid. -Make sure you are using thermal-sensitive paper, not plain paper. The reboot loop takes place when the device restarts itself due to any form of power supply-related problems. - Card is not presented within the time-out period that is configured in TERMINAL table -> USER_ENTRY_TIMEOUT. The products and services found on www.merchantservices.chase.com are intended for approved U.S. merchants only and comparable products and services may not be available for non-U.S. merchants. endobj Press the Enter key, and then retry the transaction with a correct CVV, or use a different card. Check if internet (modem or router) works (on PC/cell phone - go to espn.com). The Testimonials on this page or provided via linked videos are the sole opinions, findings or experiences of our customer and not those of JPMorgan Chase Bank, N.A. Press Cancel until the restart option displays, then using the number pad press the number that correlates to Restart, this will restart the terminal and return to the idle prompt. They fall in two main buckets: Notifications: No response is expected by Payment App Request/Response: Response is expected by Payment App Payment Solution Types Transaction has been declined because of the error in the application. 99 ($1.40/Count) Save more with Subscribe & Save. Press Enter key to proceed with the previous transaction in scope. - The customer changed their mind and wanted to abort the sale transaction. This issue is rarely experienced in the United States and is more common in Canada. TERMINAL->MANUAL_ENTRY_ENABLED. The transaction is failed as the Zero Settlement parameter is set as disabled in the acquirer table. - To search using the clerk/server ID who entered the transaction, press [F1]. What are the error codes on Verifone VX 520? The transaction that you are trying to perform is not supported. Then, scroll down, via the second purple button, select Ethernet. 4.5 4.5 out of 5 stars (97) $6.99 $ 6. - Review the transaction and once confirmed, press [F1] again to void it, and you'll be done. - Enter the tip amount, press [Enter] and you'll be done. If the change in ZP value still produces the same error message, then go into the Edit function of the Sys Mode menu of the applicable group and manually add two (2) new *Z variables to the download configuration as follows: *ZR = 6 and *ZRESP = 16. Writing this research-based article was a bit toilsome and we hope to be able to help you through that. Your VX 520 terminal may display a communication error code when a transaction fails to process. Wishing you all the very best. Running these card reader reports does not settle your batch or in any way alter the transactions that have been processed. !P Learn more about interchange here. Appr Code Enter approval code, press [Enter] Force Total $_____ Force complete, remove card: Return Terminal . - Wrong sale amount, wrong tip amount, wrong cashback amount, wrong refund amount, wrong PIN number, wrong card number, wrong expiry date, wrong CVV number, wrong account type, wrong PAN number, wrong RRN number, wrong invoice number, or wrong tip adjust amount entered or chosen Transaction has been declined because the maximum number of times tip can be adjusted has exceeded. Ask your question here Index Installation Transaction has been declined and void the tip adjust for the transaction. If you do use a VeriFone Vx805 PIN pad, call us directly at 1-877-997-9473. Error Codes Guide The following table explains the error codes (display messages, additional display messages) with the possible reasons for the message prompt and the recommended recovery solutions: All U.S. merchant services are provided by Paymentech, LLC ("Chase"), a subsidiary of JPMorgan Chase Bank, N.A. Over the Memorial Day weekend, Verifone VX520 terminals across the country began failing.